Privacy policy

Personal Data We Collect or Process

When we use the term “personal data,” we refer to information that identifies you or can reasonably be linked to you or another individual. Personal data does not include information that is collected anonymously or that has been de-identified so that it cannot reasonably be linked to you.

We may collect or process the following categories of personal data, including inferences drawn from such personal data, depending on how you interact with the Services, where you live, and to the extent permitted or required under applicable law:

Contact information including name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card numbers, debit card numbers, financial account numbers, card details, transaction data, payment method information, payment confirmations, and other payment-related details.
Account information including username, password, security questions, preferences, and settings.
Transaction information including items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
Communications with us including information you provide when contacting us, for example, when submitting a customer support request.
Device information including data about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including how and when you interact with or navigate through the Services.

Sources of Personal Data

We may collect personal data from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal data to us.
Automatically through the Services, including from your device when you use our products or services, visit our websites, and through the use of cookies and similar technologies.
From our service providers, including when they are engaged to enable certain functionality and when they collect or process your personal data on our behalf.
From our partners or other third parties.

How We Use Your Personal Data

Depending on how you interact with us or which of our Services you use, we may use personal data for the following purposes:

To provide, customize, and improve the Services – including fulfilling our contract with you, processing payments, fulfilling orders, remembering your preferences and items of interest, sending account-related notifications, handling purchases, returns, exchanges, and other transactions, managing your account, arranging deliveries, enabling reviews, and creating a personalized shopping experience, such as product recommendations based on your purchases.
Marketing and advertising – including sending marketing, promotional, or advertising communications via email, SMS, or postal mail, and showing you online ads for products or services on the Services or other websites, based on items you have purchased or added to your cart, as well as other activity on the Services.
Security and fraud prevention – including verifying your account, providing a secure payment and shopping environment, detecting, investigating, or taking action against fraud, illegal, unsafe, or harmful activity, protecting public safety, and securing our Services. If you choose to register an account, you are responsible for keeping your login details secure.
Communication with you – including providing customer support, responding to inquiries, delivering effective services, and maintaining our business relationship with you.
Legal compliance – including complying with applicable laws or responding to valid legal processes such as requests from law enforcement or governmental authorities, participating in legal proceedings, enforcing our terms and policies, and investigating potential violations.

How We Share Personal Data

We may disclose personal data to third parties under the following circumstances:

To Shopify, vendors, and other third parties providing services on our behalf (e.g., IT management, payment processing, analytics, customer support, cloud storage, distribution, and shipping).
To business and marketing partners for marketing services and advertising. For example, we may use Shopify to support personalized advertising from third parties based on your online activity across different merchants and websites.
When you request or consent to the disclosure of your personal data, for example, to ship products or through your use of social media widgets or login integrations.
To our affiliates or within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to fulfill legal obligations, to enforce applicable terms or policies, and to protect or defend the Services, our rights, or the rights of others.

Relationship with Shopify

The Services are provided by Shopify, which collects and processes personal data about your access to and use of the Services to provide and improve them for you. Information you provide will be transferred to and shared with Shopify and certain third parties, which may be located outside your country of residence, for the purpose of providing and improving the Services.

Shopify may also use personal data collected from your interactions with our store, other merchants, and Shopify to enable enhanced features. In these cases, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding such use. For more information about how Shopify uses your personal data and your rights, see Shopify’s Consumer Privacy Policy.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties. If you follow such links, please review their privacy and security policies. We are not responsible for the privacy or security of such sites, nor for the accuracy or reliability of information found there.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal data from individuals under the legal age in your jurisdiction.

Security and Data Storage

No security measures are perfect, and we cannot guarantee “perfect security.” Data transmission may not be secure, so please avoid using unsecure channels to send sensitive information. We store personal data only as long as necessary for the purposes described, in line with legal obligations and business needs.

Your Rights

Depending on where you live, you may have rights such as:

Access/Information – to request a copy of your personal data.
Erasure – to request deletion of your personal data.
Correction – to request corrections to inaccurate data.
Portability – to request a copy of your personal data in a portable format.
Objection/Restriction – to request we stop or limit processing.
Withdraw consent – to revoke consent for processing where applicable.

To exercise these rights, contact us at Info@bellugio.shop.

Complaints

If you have a complaint about our handling of personal data, you may contact us or lodge a complaint with your local data protection authority.

International Transfers

If we transfer your data outside the EEA or UK, we will use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, unless the destination country offers adequate protection.